It is no secret that the way we work has changed. We have been heading toward a “digital workplace” for some time; the pandemic only forced us to get here much faster. The office is no longer a singular address, and nine-to-five isn’t necessarily the status quo for all companies anymore.
As the lines between home and office and professional lives and personal lives continue to blur, it is more important than ever that enterprises are using tools that facilitate communication, collaboration, and the optimization of resources.
Organizations that want to succeed in this area need a clear digital workplace strategy that implements technology to enhance the employee experience. Effective digital workplace strategies will be built on a foundation that promotes growth, innovation, and productivity.
Can AI-Driven Insight Engines be the tool you need?
The world is moving fast, and organizations have more data than ever before. The existing challenge today is the placement of this data and knowing where it is located. By seamlessly integrating all relevant information from sources scattered throughout the company into familiar working environments (e.g., Microsoft Teams, SharePoint, Salesforce, ServiceNow, etc.), information retrieval is precisely aligned with the employee’s needs.
A study by CMSWire, “The State of the Digital Workplace,” shows that among respondents from 700 organizations, the topic of “Knowledge Management” is a top three digital workplace priority.
An Insight Engine puts knowledge at the fingertips of the workforce and gives individuals within large organizations the ability to access information whenever and wherever they need it. An Insight Engine acts as a central enabler for the transition to a flexible and digital working world or, in better terms, “The Digital Workplace.”
It is understandably frustrating to be an employee not equipped with proper tools that enable efficient and productive work. With people being in and out of the office, you won’t always be able to lean over and ask your colleague for input and information – Insight Engines can help answer such questions in a matter of milliseconds.
Machine learning methods analyze every document, email, and webpage in an enterprise and collect metadata from every source. All one has to do is search for what they need. Based on the specific access rights, any relevant data within their enterprise’s systems will appear, and you either will have the knowledge you need or know precisely where to find it.
That is not to say that asking a colleague for help is a bad thing. Still, it’s not always the best solution in time-sensitive situations, especially in an environment where digitization is at its peak.
Importance of Knowledge Management and the Digital Workplace
As previously mentioned, proper knowledge management can save employees time, focusing their efforts in more critical areas and boosting productivity.
Another area where proper knowledge management solutions are vital to an organization is employee onboarding and training. Knowledge management is key to the organization and management of training material, such as tutorial videos and onboarding documents. An insight engine allows employees to search for indexed data in a singular application, leading to new members’ quicker learning of systems and processes. There is clear value in this for employees in the office, but imagine the exponential impact this can have for individuals onboarded from home. It also provides them with an easy path to revisit material and continue their growth within an organization.
An added benefit is the attraction this can have in the recruitment process. The workforce has become more tech-savvy, and potential employees want a company invested in innovative technologies.
After analyzing the effects an AI-driven Insight Engine can have on your digital workplace strategy, especially with knowledge management, it is clear to see the justification for using one.
Connected data leads to a more connected workforce. This connectivity creates endless possibilities for strengthening your business, both internally and externally.