Nowadays, it’s very hard for large businesses to survive without having centralized data systems with the help of AI. These businesses store high quantities of information and use data to make vital decisions.
For these large databases to provide maximum value, they have to come with an intuitive enterprise search. Instead of going through the company’s hard drive, employees can now simply type an inquiry into a bar. This will give allow them to find documents and talent, assist clients, and perform other tasks.
With the introduction of AI, search has become much easier. This technology is much more in tune with human language, which enables it to understand complex sentences. No matter what you need, artificial intelligence will help you retrieve it.
In this article, we’ll explain the concept of AI enterprise search. After that, we’ll talk about the most common use cases for your business.
What Is Enterprise Search?
With this technology, users can find and retrieve any type of data from the company’s systems. Instead of having to tap into multiple sources, they can use a single source of information. The entire process is as simple as possible, and users can access it from any device.
An AI-driven enterprise search solution allows staff to find any file or piece of content. This can range from content in SQL databases to Excel sheets. The posts can come in the form of structured or unstructured data, which gives a wide range of options to users.
The end goal of AI enterprise search is to make life easier for your team. It simplifies the data retrieval process, which could previously take hours to complete. Most importantly, there are fewer errors and data inconsistencies as all articles are derived from a single source.
Artificial Intelligence and Enterprise Search
AI has changed enterprise search from its roots. The technology makes it much easier to find data, significantly improving access. Artificial intelligence has also shown incredible results for customer service and has simplified collaboration within business teams.
In this particular section, we want to focus on two main effects of AI on enterprise search. Specifically, we want to talk about its impact on employee productivity and customer service.
AI and Employee Productivity
AI search improves employees’ ability to cooperate with each other and perform tasks at the highest level. By adding this tech to internal search, staff can access any type of information in a heartbeat.
AI is vital for leveraging data, which supports staff’s decisions. Companies can use it to execute various basic tasks, helping alleviate daily burdens and giving employees time to tackle more complex processes.
- Easier Access to Information
AI-driven enterprise search has a major impact on time spent browsing for data. According to some sources, artificial intelligence (not just AI search) can save up to 1.8 hours on various business tasks.
Employees have to thank natural language processing for this bump in productivity. These algorithms understand how humans interact, making it easier to process queries and deliver relevant answers. Better yet, AI gets better over time, making the outputs more refined.
Unlike humans, AI algorithms have the ability to sift through enormous amounts of content within milliseconds. They can find any business-related information and show it to users in their preferred format. So, not only will you get accurate data, but you can also use it straight away.
As you interact with AI more and more, these systems will become attuned to your requirements. They will predict your needs, showing information to questions that you haven’t even asked. This leads to further time savings and increased office productivity.
- Knowledge Management
A big thing about AI is that it doesn’t only make information more accessible. It also makes it more useful for the company’s staff. The software delivers data on demand in a format of your choice. Depending on your other systems, it might even deliver it to other tools and programs, making it instantly ready for use architecture.
The data from AI-driven search is much more applicable. It enhances the team’s productivity across the board and ensures better resource utilization. Among others, it saves you time for file and article conversions.
- Decision-Making
Another big perk of AI search is that it can process data in real-time. These systems can analyze information by tapping into sophisticated databases. The databases detect patterns between individual data and sets, providing actionable insights for your company.
Approximately 64% of managers believe this technology will change how they strategize. Given that all data is retrieved in real-time and is constantly updated, you can be certain that the process is devoid of data inefficiencies, reimbursement news and errors.
AI and Team Collaboration
Besides improving your staff’s productivity, AI search has a major impact on customer service. It allows users to tap into a vast database to retrieve information relevant to clients. Instead of wasting time looking through product booklets and searching hard drives for specific files, employees can gain information from a single page.
Like traditional search, AI search allows you to input a certain question and retrieve a quick answer. However, unlike the old systems, the new technology is continuously updated. Artificial intelligence improves your database content over time without human interference. That way, customer support teams have the most relevant data on their hands.
These tools are especially great for convoluted questions. When you ask them something a bit more difficult, AI increases the odds of retrieving the right information. As they understand the context, they are much better at meeting your needs. This is a major improvement compared to traditional systems, which rely on keywords to give you answers.
Conclusion
AI-driven enterprise search makes all the difference for large brands. It makes it easier to maintain your data, retrieve data, assist clients, and cooperate between team members. Most importantly, this technology saves you a lot of money over time.
