Chief Executive Officer
Tech, Analytics, Customer Experience
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Miika Mäkitalo is the CEO at HappyOrNot.
Prior to this, they worked at Guidin, Teknologiateollisuus – Technology Industries of Finland, Tampere University, Microsoft, and HappyOrNot. Miika has also been the Chair of ICT Committee at Tampereen kauppakamari, and a Board Member in Advisory Board at Tampere University of Technology. Mäkitalo has over 10 years of experience in leadership roles, including Chief Operating Officer / President of EMEA at M-Files Corporation and Transport Director at Finnish Transport Agency.
Miika Mäkitalo has a Ph.D. in Industrial Engineering and Management from the Tampere University of Technology, where they also received their M.Sc. in the same field. Miika also has a certification from the M-Files Corporation in Certified M-Files User and M-Files Certified System Configurator, level 1.
Giving and understanding feedback shouldn’t be hard. Our mission is to help companies engage with their customers through the simple press of a Smiley button, and turn feedback into profitable actions.
With more than 4,000 clients in 135 countries, we are proud to help capture the voice of customers in organizations all over the world. Founded in 2009, we are the pioneers of instant customer feedback and have collected over 1.5 billion feedbacks to date.
Our simple feedback insights solution helps customers improve service excellence and business performance, instantly and over time:
Miika Mäkitalo is also featured on our premiere Features Page.