Tag: customer experience
World Without Physical IDs: Enabling Frictionless Customer Experiences
Companies using biometric authentication have redefined expectations for digital customer experiences by delivering frictionless, contactless and highly secure transactions between people, data and systems.
Time...
Create a Great Customer Experience by Improved Employee Experience
Most business leaders agree that the key to success in the modern economy is to deliver a great customer experience. Consumers have more choices...
Customer Success vs Customer Service: Why SaaS Businesses Need Both?
As the SaaS market is becoming more and more competitive, with 99% of organizations using one or more SaaS solutions, it’s important to make...
How to Fix an Outdated Loyalty Program
Consumers expect offers that appeal to their individual likes and preferences. If your loyalty program is still one-size-fits-all, here are five steps to fix...
Is Your Customer Journey a Continuum?
Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...
A New Era of Global Experience
The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to find new...
