Tag: customer experience
7 Key Elements to Improve User Experience and Conversion Rates
Every business, including dental clinics, requires a good-looking, user-friendly and User Experience website. People usually discover you through your website. A functioning and appealing...
Emerging Trends in the Home Services Industry
Home service businesses play a vital role in making homes feel like a home. It is an industry that produces tangible improvements in people’s...
How to Use AI to Improve Customer Service
Artificial intelligence (AI) has become a potential tool for organizations seeking to elevate their customer service to new heights. AI technologies offer multiple opportunities...
What is Conversational AI and the Future of Customer Service?
Introduction
In today's rapidly evolving digital landscape, customer service has transcended traditional call centers and FAQs. Enter conversational AI—a revolutionary technology that is not just...
Ways to Use Data Analytics to Improve the Customer Experience
In recent years, businesses have begun recognizing customer experience's critical role in building customer loyalty and driving revenue growth. Companies must gain insights into...
Miika Mäkitalo
Miika Mäkitalo
Chief Executive OfficerTech, Analytics, Customer ExperienceTampere, Finland
Listen to Miika's Podcast!
Miika Mäkitalo is the CEO at HappyOrNot.
Prior to this, they worked at Guidin, Teknologiateollisuus -...