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Tag: customer experience

7 Key Elements to Improve User Experience and Conversion Rates

Every business, including dental clinics, requires a good-looking, user-friendly and User Experience website. People usually discover you through your website. A functioning and appealing...

Emerging Trends in the Home Services Industry

Home service businesses play a vital role in making homes feel like a home. It is an industry that produces tangible improvements in people’s...

How to Use AI to Improve Customer Service

Artificial intelligence (AI) has become a potential tool for organizations seeking to elevate their customer service to new heights. AI technologies offer multiple opportunities...

What is Conversational AI and the Future of Customer Service?

Introduction In today's rapidly evolving digital landscape, customer service has transcended traditional call centers and FAQs. Enter conversational AI—a revolutionary technology that is not just...

Ways to Use Data Analytics to Improve the Customer Experience

In recent years, businesses have begun recognizing customer experience's critical role in building customer loyalty and driving revenue growth. Companies must gain insights into...

Miika Mäkitalo

Miika Mäkitalo Chief Executive OfficerTech, Analytics, Customer ExperienceTampere, Finland Listen to Miika's Podcast! Miika Mäkitalo is the CEO at HappyOrNot. Prior to this, they worked at Guidin, Teknologiateollisuus -...


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