Users look for batteries with good efficiency when using equipment that runs on a battery. Batteries have a significant share of the equipment costs in industries like Electric Vehicles and renewable energy storage. This makes the role of battery efficiency even more crucial within these industries and makes it essential for battery manufacturers to regulate and manage battery warranties efficiently. However, warranty claims management is a complex process and raises challenges for OEMs in fulfilling them. To address these challenges, OEMs need warranty management software like Intelli Warranty. This software helps manufacturers handle warranty claims efficiently. This article will discuss how Intelli Warranty helps OEMs simplify battery warranty management.
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Challenges Manufacturers Face in Managing the Warranty of Batteries
Managing warranty issues is an essential element to ensure aftermarket operations for battery manufacturers. But these manufacturers undergo challenges when handling warranty claims in the real world. Issues like constraints on resources and rising warranty costs hinder smooth operations.
Limited Resolution Time and Resources
The majority of challenges in battery warranty management arise due to a lack of resources and limited resolution time. Delays in claim processing, insufficient stock, and recurring disputes are some of these challenges.
Battery manufacturers with small or mid-size teams are unable to efficiently inspect the returned batteries due to limited team members. Budget constraints further restrict the manufacturers from implementing a streamlined operational process for warranty claims processing. This leads to higher errors involved in manual processing and a higher risk of rising claim frequency.
Controlling Costs
Battery manufacturers with small and mid-sized teams may face challenges in conducting multiple quality checks. This lack of resources and proper quality checks may result in defective or low-quality batteries getting circulated in the market. This further leads to higher claim frequency and incurs costly warranty expenses for the OEMs to fix those issues.
Processing Repetitive Claims
Without a standard operational procedure, manufacturers struggle with similar claims or those involving repeated issues. This is because either the OEM is using unsuitable or wrong software, or has no tool for streamlining incoming claim types at all.
This leads to inaccuracy in identifying the repetitive issues and may incur heavy costs to the OEM. When customers repeatedly experience the same issue, it also leaves them frustrated. This ruins the customer experience and hampers the brand’s reputation.
Handling Warranty Fraud
Dealing with fraudulent claims is overwhelming, and resolving them consumes a lot of effort and time for the battery manufacturers. Some customers or dealerships file a fraud claim mentioning some defect or faults in the battery, even when the real cause of damage is inappropriate usage.
Without an efficient tool for detecting the accurate cause of battery breakdown, OEMs cannot have clear visibility into what exactly went wrong. Sometimes, even genuine claims might go unnoticed due to inaccuracy in fraud detection. This negatively impacts the customer’s trust in the brand and might affect the OEM’s future sales.
Lack of Real-Time Visibility
As battery manufacturers often work under budget constraints, there is a lack of warranty analytics tools and real-time tracking of claims. The absence of such tools restricts the OEM from having transparent visibility into battery performance and hampers their proactive decision-making ability.
Warranty Management Software for Solving Challenges in Managing Battery Warranties
To address the above-mentioned issues, battery manufacturers need a powerful tool that streamlines the handling of warranty claims. Here comes the role of warranty management software. It simplifies the claim-handling process and works to make improvements over time.
This software processes incoming claims efficiently and solves challenges OEMs frequently face, such as fraud detection. OEMs can update the warranty-related terms and coverage in real time. Battery manufacturers can proactively resolve such issues using warranty management software and minimize operational costs.
Intelli Warranty for Simplified Battery Warranty Management
Intelli Warranty is an efficient and economical warranty management software that enables OEMs to streamline their complete warranty lifecycle. From claim submission to repairing/replacing the defective part, Intelli Warranty ensures smooth and error-free claims management.
Intelli Warranty also offers a Lite version, exclusively developed for battery manufacturers who do not have a complex warranty process. The next section discusses the advantages of this lite version of Intelli Warranty.
Advantages of Intelli Warranty Lite for Battery Manufacturers
Intelli Warranty Lite offers the following features to simplify the battery warranty management for OEMs:
Easy Claim Processing: With mobile accessibility and innovative features like preset templates, dealers can file claims easily and upload documents to support their claims. Intelli Warranty Lite integrates with multiple systems seamlessly and performs validation checks to authenticate these claims.
Multi-Channel Reporting: Multi-channel reporting capability of Intelli Warranty Lite enables users to present reports in various formats. These formats can be in Excel, PDF, and Microsoft SSRS. This helps battery manufacturers to analyze warranty data efficiently and make informed decisions.
Policy Administration and Configuration: This feature of Intelli Warranty Lite provides OEMs with the flexibility to define what parts and components of the battery are covered under the warranty policy. They can also specify other warranty parameters, such as terms of service, excluded model versions, and payment and reimbursement conditions.
Barcode and Serial Number Generation: In cases where batteries don’t have predefined serial numbers, Intelli Warranty Lite generates automated serial numbers for each product. OEMs can also produce barcodes using this inbuilt feature as per their requirement.
Omni-Channel Availability: OEMs can access Intelli Warranty Lite across multiple channels, including web platforms, native iOS, and native Android.
Multiple Claim Types: Intelli Warranty Lite supports several claim types such as OEM PDI, Dealer PDI, Goodwill, Post Sale, Campaign, Spare parts, and others. This functionality of processing multiple claim types helps OEMs cater to the diverse needs of battery warranty management.
Parts Management and Integration: This software integrates seamlessly with systems like SAP, helping OEMs regulate part prices, supplier information, and any exceptions. Integrating Intelli Warranty Lite with EPC software further enables OEMs to validate claims easily.
Conclusion
Batteries significantly impact the performance of electric vehicles and energy storage systems, making them a significant resource within these industries. This cruciality turns the warranty claims processing of batteries into a never-ending hassle for the manufacturers. Challenges like limited resources, fraud instances in incoming claims, and high costs often slip into the claim-handling process.
Implementing warranty management software enables battery manufacturers to resolve these challenges effectively. This software simplifies the claim processing, detects fraud instances, and provides flexibility to update warranty-related information. Intelli Warranty is one such software that turns out as an economical choice for streamlining warranty management for battery manufacturers.
This software simplifies the warranty management process with features like multi-channel reporting and barcode/serial number generation. Whatever the type of claim submitted by the customer, manufacturers can handle all of them easily within one platform. This makes the Intelli warranty a must-have tool for battery manufacturers looking to simplify warranty management, reduce warranty costs, and enhance operational efficiency.
