Srikrishnan Ganesan
Co-Founder
Technology, Entrepreneur
Chennai, India
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Srikrishnan (Sri) Ganesan is a Co-founder of Rocketlane, the fast-growing customer onboarding platform and SaaS product that helps businesses by replacing generic project management and document collaboration tools with a unique, unified workspace. Sri has spent his last 9 years building and scaling SaaS businesses. His last start-up was acquired by Freshworks (NASDAQ:FRSH) in 2015 and went on to become their fastest-growing product (Freshchat). He is passionate about all things CX and startups.
In October 2024, Srikrishnan Ganesan discussed his take on the top trends in project delivery for 2025. Here is an excerpt from his discussion on the Rocketlane blog:
The SaaS and tech landscape has undergone a massive shift over the past few years. Where growth used to be the singular focus, today’s business environment demands profitability, precision, and a sustainable approach.
This transformation has made the role of Professional Services (PS) teams even more essential as they bridge the gap between technological solutions and measurable client success.
In the face of heightened buyer expectations, a sharper focus on ROI, and the ever-evolving role of AI, PS teams must adapt to stay relevant and deliver value.
What has changed in the world of tech and SaaS?
In recent years, the SaaS world has seen a significant evolution, marked by a shift in priorities and expectations. For PS teams, these changes mean more than just a tweak in approach; they represent a call to reinvent service delivery to keep up with client demands and prove their value. Let’s look at four major changes driving this new era
