Shauna Geraghty
Head of Global People and Talent
Leadership, Talent, Tech
San Francisco, CA, USA
Listen to Shauna’s Podcast!
As the Senior Vice President, Global Head of People and Talent at Talkdesk, Shauna Geraghty leads the global Talent, People, IT and Workplaces functions, and serves as the Executive Sponsor for the Women in Tech ERG. She is also a Strategic Advisor for Stanford University School of Medicine and am on the Customer Advisory Board of LinkedIn.
Shauna Geraghty, the first U.S. employee at Talkdesk, helped build its marketing and talent functions from the ground up. Since 2016, she’s helped scale the company to 1,500+ employees and now leads its strategic focus on attracting, retaining, and growing the best and brightest talent. Geraghty has a doctorate in clinical psychology from PGSP-Stanford PsyD Consortium.
Talkdesk:
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact.
Shauna Geraghty is also featured on our premiere Features Page, and you can read the Podcast Interview Transcript.
