The hotel experience that your guests have when they stay with you is very important. It is the reason that people come back to your hotel and also recommend it to their friends and family. Being able to create a customized and special hotel experience is important, no matter where your hotel is located or what kind of guests you cater to. Technology can offer you access to all kinds of great ways to connect with guests with ease.
Print custom RFID cards if you want to have customized door access cards that tell your guests about your business loud and clear. These are just one of the better ways to create a boutique, customized hotel experience that will make people want to come back to your property over and over again. This guide will help you to curate a hotel experience that will allow you to stand out from the crowd.
Ways to be Creative With Hotel Experience for Guests
1. Custom Key Cards
Key cards are one of the first things that your guests interact with, and they are a consistent reminder that your guests have as they stay with you that they are enjoying your property. Be sure that your key cards are customized to make your hotel more memorable for maximum impact and a good impression on your guests. You can advertise your hotel’s branding with your RFID cards, or you can make guests aware of fun things they can do while they stay with you.
At minimum, custom key cards that are branded for your hotel ensure that your guests know just where they are staying and can find their key cards with ease whenever they need them. After all, we all shove key cards into our bags or wallets, and it can be hard to find them amongst all the other plastic that we carry these days. Be sure that your key cards are easy to find to add that little extra something to a stay at your hotel.
2. Add Virtual Check-In Technology
Virtual check-in technology became a reality during the pandemic. Today, people appreciate the chance to simply check in at a kiosk without having to engage with a person. Many people these days feel like they are more than capable of handling simple processes like checking into a room or ordering food without help from an attendant of some kind.
Virtual check-in technology also helps to prevent the transmission of illnesses and ensures that guests are not required to bother someone who is busy helping other guests with more complex issues. You will not replace front desk attendants entirely with this technology. You will just help free them up to demonstrate their skills when it comes to problem-solving in a timely fashion.
3. Offer VR Services to Your Guests
If you have the bandwidth, being able to offer VR services to guests can help them check in or find out more about the various experiences and perks of your hotel in an immediate and high-tech way. You can also offer tours of other places around the city where your hotel is located and provide information about the attractions in the area if you wish.
It is quite common for those who are on vacation to want to offer one another those little extra touches that make a vacation stay memorable. You might even just want a little extra something to freshen up your hotel experience, even if you are only traveling for work. Guests will appreciate being offered the chance to have this kind of cool and high-tech experience, no matter what age group they belong to.
Unique services don’t have to put your hotel behind financially as well. You can ensure that you are offering services that you can afford, that also make your hotel special and memorable to guests. Be sure that you do your research before you offer these services, and then enjoy the benefits of having them on the menu for your property.
4. Chatbots That Solve Problems With Ease
Chatbots are often the best way to offer a first line of defense when it comes to simple room requests and information inquiries. Your front desk staff are probably kept busy all day answering simple questions. These inquiries can also distract from the things that they need to be doing, such as handling problems with check-in or taking care of complex requests from guests that cannot be resolved with the help of the chatbot.
If you are tired of having to hire more staff to solve simple issues or make simple requests, you need to invest in a chatbot that will handle these needs without issue. Chatbot technology has come a long way in recent years, and chatbots are highly intuitive as well as highly effective when it comes to simple problem-solving needs for your guests or potential guests.
Hotel Experiences Are Built and Need to be Cared for With Love
When you are operating a hotel, you need to be sure that the hotel experience that you are crafting is created with love and modified as times change. Be sure that you offer cool experiences like VR check-in or contactless arrival, and don’t forget finishing and personalized touches like custom key cards for the rooms. You will be creating a lasting impression on guests by thinking of all the little things that other hotel chains don’t consider.
When you take the time to personalize and be creative with your hotel chain, you also ensure that everyone who stays with you recommends your hotel to their friends and family. They will also be much more likely to post a positive review, which is always really good for business. Your personalized and creative touches go a long way toward showing guests that you care about them and want them to have a great time when they stay with you on your property.
