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How to Fix an Outdated Loyalty Program

Consumers expect offers that appeal to their individual likes and preferences. If your loyalty program is still one-size-fits-all, here are five steps...

Is Your Customer Journey a Continuum?

Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they...

A New Era of Global Experience

The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to...

Richard Roth

Richard Roth Founder & CEO Technology, Entrepreneur Seattle, WA, USA Listen to Richard's Podcast! Richard Roth is the Founder & CEO of Progressive Tech, Seattle’s highest-rated technical support company,...

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