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Tag: Customer Success

What It Takes to Champion a New Category

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From 2017 to 2020, I was singing the same tune to fellow entrepreneurs — we’re spending our best years building our startups, so pick...

Customer Success vs Customer Service: Why SaaS Businesses Need Both?

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As the SaaS market is becoming more and more competitive, with 99% of organizations using one or more SaaS solutions, it’s important to make...

How to Fix an Outdated Loyalty Program

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Consumers expect offers that appeal to their individual likes and preferences. If your loyalty program is still one-size-fits-all, here are five steps to fix...

Is Your Customer Journey a Continuum?

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Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...

A New Era of Global Experience

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The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to find new...

Richard Roth

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Richard Roth Founder & CEO Technology, Entrepreneur Seattle, WA, USA Listen to Richard's Podcast! Richard Roth is the Founder & CEO of Progressive Tech, Seattle’s highest-rated technical support company,...

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