Tag: customer experience

Home service businesses play a vital role in making homes feel like a home. It is an industry that produces tangible improvements in people’s...

Artificial intelligence (AI) has become a potential tool for organizations seeking to elevate their customer service to new heights. AI technologies offer multiple opportunities...

In today's rapidly evolving digital landscape, customer service has transcended traditional call centers and FAQs. Enter conversational AI—a revolutionary technology that is not just...

In recent years, businesses have begun recognizing customer experience's critical role in building customer loyalty and driving revenue growth. Companies must gain insights into...

Miika Mäkitalo Chief Executive OfficerTech, Analytics, Customer ExperienceTampere, Finland Listen to Miika's Podcast! Miika Mäkitalo is the CEO at HappyOrNot. Prior to this, they worked at Guidin, Teknologiateollisuus -...

Consumers are becoming more and more proactive when it comes to shopping. This recent trend is due to monumental advances in payment technologies as...