Tag: customer experience
Avoiding the Price of Poor Payments: Customer Satisfaction and Safety
With the onset of COVID-19, recent reports show that buying patterns experienced decades of change in just a few short months. Add electronic payment...
Separating CX from EX Is Holding You Back— the Future Is...
I have a colleague who was refinancing his house a couple months ago. He was working with one of the top five U.S. banks...
Solving the FinTech Back Office Problems with Technology
For the millions of American families receiving financial advice from over 300,000 financial advisors and wealth management professionals, their technology experience has never been...
Richard Roth
Richard Roth
Founder & CEOTechnology, EntrepreneurSeattle, WA, USA
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Richard Roth is the Founder & CEO of Progressive Tech, Seattle’s highest-rated technical support company,...
Financial Services and Digital Customer Journeys after COVID-19
By Nirvikar Singh and Simon Yencken*
In June 2019, the Bank of England released a 147-page report, The Future of Finance, which noted that “Technology...
