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Chen Zhang

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Chen Zhang Chief Technology Officer Technology, AI San Francisco, CA, USA Listen to Chen's Podcast! Chen Zhang is the Chief Technology Officer at RAIN, a leading voice technology company....

How Conversational AI empowers Your employees and Customers

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For many customers “self-service” really means “self-annoyance.” Tools such as FAQs, simple chatbots, and other knowledge bases can provide some information, but it’s often...

Using Artificial Intelligence to Automate the Bid Management Process

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The bid management process is time-consuming, intense, and tedious. With that said, it is also imperative to the longevity of your business and key...

Why Gaining the AI Edge Is Critical in ECommerce

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For decades, the shift towards Ecommerce has continued steadily across the globe, with growth consistently outpacing (and eating into) bricks and mortar retailing. The...

The Myths of AI

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Given Artificial Intelligence (AI) is widely used across many industries, how does it apply to wealth management? More importantly, is there a common definition of...

Applying Digital Tools to Outsourced Services

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In my line of work, I’m often asked what the is difference between a business process outsourcer (BPO) and a knowledge process outsourcer (KPO)?...

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