Tag: NLP
Chen Zhang
Chen Zhang
Chief Technology Officer
Technology, AI
San Francisco, CA, USA
Listen to Chen's Podcast!
Chen Zhang is the Chief Technology Officer at RAIN, a leading voice technology company....
How Conversational AI empowers Your employees and Customers
For many customers “self-service” really means “self-annoyance.” Tools such as FAQs, simple chatbots, and other knowledge bases can provide some information, but it’s often...
Using Artificial Intelligence to Automate the Bid Management Process
The bid management process is time-consuming, intense, and tedious. With that said, it is also imperative to the longevity of your business and key...
Why Gaining the AI Edge Is Critical in ECommerce
For decades, the shift towards Ecommerce has continued steadily across the globe, with growth consistently outpacing (and eating into) bricks and mortar retailing. The...
The Myths of AI
Given Artificial Intelligence (AI) is widely used across many industries, how does it apply to wealth management? Here are the myths of AI explained...
Applying Digital Tools to Outsourced Services
In my line of work, I’m often asked what the is difference between a business process outsourcer (BPO) and a knowledge process outsourcer (KPO)?...
