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Harnessing Meetings to Improve your Work-Life Balance

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As more and more workforces adopt hybrid and work-from-anywhere models, using the right combination of technologies to create effective meetings can not only enhance...
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Applying Digital Tools to Outsourced Services

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In my line of work, I’m often asked what the is difference between a business process outsourcer (BPO) and a knowledge process outsourcer (KPO)?...

Machine Learning is Changing the Landscape of DEI Recruitment

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A few years back, Amazon had to stop using their AI (Artificial Intelligence) recruitment tool because human bias bled into machine learning. As it...
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How Cognitive Bias in AI Impacts Business Outcomes

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With billions of dollars at stake, decision-makers need to set boundaries and parameters for AI to avoid any downsides to technology usage. It is...
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Human Digital Twin: The Digital Counterpart to the Human Worker

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So, here we are in 2021: The idea of human digital twins is catching on among organizations who are looking for ways to improve...
virtual AI robot pushing a virtual NLP button

The Road Ahead for Speech Recognition Technology

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Speech recognition technology has had its place in the enterprise tech stack for years, but the onset of COVID-19 has proven its worth even...