Shalima Bhalla
Senior Executive
GTM, Product
New York, NY, USA
Listen to Shalima’s Podcast!
Shalima Bhalla is a global customer experience and AI executive with more than 20 years of experience helping enterprises navigate digital transformation. She currently leads Global Customer Experience Solutions and Go-to-Market Strategy for the telecommunications sector at a Fortune 500 cloud and enterprise technology company, partnering with some of the world’s largest organizations on AI, cloud, and customer engagement initiatives.
Prior to her current role, Shalima held senior leadership positions at Cisco, Afiniti, and Avaya, giving her a rare cross-industry perspective on how technology transformation plays out at enterprise scale. She is also the host of the Customer Signal podcast, where she interviews leading CEOs, authors, and innovators shaping the future of customer experience and artificial intelligence. Her expertise focuses on helping business leaders understand how generative AI and agentic AI can drive meaningful business outcomes while keeping the customer at the center of transformation.
Shalima Bhalla is also featured on our premiere Features Page, and you can read the Podcast Interview Transcript.
