Ronald Gatewood, PhD
Technology Manager
Education
Columbus, USA
A native of Columbus, MS Ronald L. Gatewood Jr., is a proven technology leader with over 10 years of Information Technology experience. He currently serves as Interim Director of User Services in the Information Technology Services department at Mississippi State University. He is a Ph.D. graduate majoring in Instructional Technology Program. His current role oversees the user services function within ITS, managing customer service, service desk support, desktop support, and user training, while ensuring effective incident tracking, documentation, and service requests. The position provides leadership for the User Services unit, including budgeting, personnel management, strategic planning, and policy administration. Additionally, the role assists the Chief Information Officer in directing IT strategy, investigating new technologies, and supporting the University’s learning, research, and service goals. As a proven technology leader, Gatewood offers expertise in managing multiple aspects of infrastructure, hardware, networks, software, and test environments. Specializing in rapid accurate turnarounds and growth within the organization.
“I am the guy that people call to handle the most complicated challenges. Implementing localization standards and technology upgrades to meet university standards. Successfully resolving over 4,676 service requests”
His research interest includes technology integration and the digital divide. Ronald Gatewood’s dissertation is entitled “High school teacher’s acceptance of technology and privacy concerns in the 1:1 Initiative Laptop Program”. This study focused on Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Privacy Concerns using the UTAUT model. The findings revealed that Performance Expectancy and Social Influence had the highest influence, while Privacy Concerns had the least, though overall, teachers generally agreed that all factors somewhat impacted their intention to use technology. Among these factors, only Effort Expectancy was a significant predictor of teachers’ behavioral intention to adopt technology in the classroom. He also completed his M.S. in Instructional Technology and B.S. in Information Technology Services at Mississippi State University. Ronald is a military veteran who served in the Iraq War. He also enjoys volunteering in the community, mentoring the youth, and mentoring those that are interested in the technology field.
