Hospitality, eLearning, Entrepreneur
Deal, England, UK
Listen to Audra’s Podcast!
Audra Lamoon is the Founding Partner of Livewire Performance.
Audra is a skilled consultant, corporate trainer and experientialist with over 30 years’ experience in hospitality. A former stewardess, she is passionate about iconic experience; shaping and delivering learning and development and communications solutions that have a truly transformational impact on organisations and people. Her mission is bringing people, property and service together; and she does it through fun!
Audra Lamoon works across a broad spectrum of areas including hospitality, leadership, employee experience and creating high performing teams, as well as helping clients to develop key skills such as emotional intelligence and cultural engagement.
Her approach is very collaborative with clients, consulting with them extensively to gain a deep understanding of their business and DNA, in order to devise solutions that will work consistently. Her focus is on people, property and service, which transforms and elevates the employee and customer experience in retail, residential, leisure, office, resort and mixed use industries.
Audra has worked with a variety of organisations across the public and private sectors and spanning a real mix of industries. This has seen her provide coaching and mentoring to executive board members, supporting the strategic development of senior leaders right through to providing workshops and other training to front line managers and teams.
Project work examples
• UK – Canary Wharf Group – Led a customer service project focussed primarily on customer experience across the property
• EMEA – USA -Property retail groups – Lead consultant providing bespoke learning and development plans, communications and leadership strategy for new, transforming and distressed assets along with in depth, omni channel mystery shopping and assessments
• Audra has also undertaken similar work for other global organisations including The Walt Disney Company, The Compass Group, Hines, Greystar, Bank of New York Mellon, Invesco, The Carlyle Group, Majid Al Futtaim, Al Futtaim and CBRE to name a few