Todd Greenbaum Podcast Transcript
Todd Greenbaum joins host Brian Thomas on The Digital Executive Podcast.
Brian Thomas: Welcome to Corzuant Technologies, home of the Digital Executive Podcast. Welcome to the Digital Executive. Today’s guest is Todd Greenbaum. Todd Greenbaum is the president and CEO of Input 1, an insurance technology company. Joining Input 1 shortly after its establishment in June of 1984, Todd’s approach and vision have been instrumental in the company’s success.
With his vast knowledge and experience, Todd has emerged as a respected subject matter expert on various thought leadership topics within the insurance and technology industry. During his formative years between 1984 and 1989, Todd pioneered the design of the original receivable tracking system, which has since become the cornerstone of Input 1’s portfolio servicing.
Todd’s educational background, including a degree in business and economics from UCLA, Further enhances his deep understanding of the intersection between business strategy, economics, and technology within the insurance industry, allowing him to provide valuable insights on these topics.
Brian Thomas: Well, good afternoon, Todd. Welcome to the show.
Todd Greenbaum: Thanks very much. Glad to be here. Brian,
Brian Thomas: thank you very much and I appreciate you jumping on hailing out of the great state of California there in L.A. We do love to traverse the globe, and today I get just a two-hour time difference. So, I appreciate your time. So, jumping into the questions, Todd, you’ve got quite the career in InsurTech.
You’re an entrepreneur, a senior executive, and now the president and CEO of Input 1. Could you share with our audience the secret to your career growth and what inspires you?
Todd Greenbaum: Sure, I’d be happy to. As far as career growth goes, I think you just need to be really interested in the subject matter that you commit to for your professional career.
And I think you just need to work super hard. You know, you’ve seen it on shark tank many times. They’ll say, you just got to outwork everyone else. So I think that if you’re super interested in what you do, genuinely interested in, you work really hard. I think that are two huge components to a growing and satisfying career.
As far as what inspires me, I just love to watch our clients embrace our technology and marvel at the results, the automation, they save money. They learn by virtue of evaluating data in ways that they weren’t able to do so before and they can make meaningful changes to their business to drive revenue profits and to really tie their customers to them in a meaningful way.
Brian Thomas: Thank you. And Todd, I can hear it in your voice. Obviously, you’ve got a real passion for what you do and a passion for your customers and you’ve not just, you know, by happenstance become successful. So, I appreciate the story and again, love the enthusiasm. I can tell when. Especially founders and entrepreneurs are on the podcast and they’re really passionate about what they’re doing.
It’s just awesome. So, thank you. And jumping into the next question, Todd, you’re continuing to disrupt the InsurTech industry with the transformation of your company and services. What is the number one thing that the insurance industry needs to focus on when it comes to the customer experience?
Todd Greenbaum: It probably won’t be much of a surprise to you because it isn’t unique to insurance, but ease of use you know, insurance is one of those things that people buy because they have to and they deal with ever whatever types of communications and written or verbal that have to come across their desk by virtue of having an insurance policy for a year and making it easier to use for them on in every way easier to buy the policy easier to pay for the policy easier to file a claim that you.
I think is the single most important thing on just really quick. Secondly, clarity, just making sure that the communications that they receive are clear because insurance isn’t always easy. And if you can help the customer understand it better, that’s a really important secondary element.
Brian Thomas: Thank you. And the customer at the end of the day is really the heart and soul of our business, right?
It’s the people and we want to treat them right. And obviously, we talked a lot about the customer experience here. So, I appreciate your perspective on that today, Todd and Todd switching gears here. We want to ask you what are the main strategies that drive input ones, continued growth and success.
Todd Greenbaum: Well, in addition to outworking everyone else, and that is a theme to everything I think about all the time.
I like to think about listening because a lot of people talk about their products, but they don’t always listen to what the customer is telling them about the product or what they need. So I’m a big proponent of listening. What is the problem that you’re having? How can I help you solve that? How can I enhance my technology and service offerings to address that?
And then also I would say to you, stay current. You have to stay up to date with current technology. You have to stay up to date with artificial intelligence and cloud infrastructure and all of those things. If you fall behind in any of that, then I think it makes it a lot harder.
Brian Thomas: Thank you.
And you’re absolutely right. That’s an awesome word. There’s is the word listen. I think a lot of us get that wrong when it comes to whether it’s our ego, whether we think we’re right and the customer’s wrong or, you know. Whoever you’re talking to it’s so important that we do. That’s why we have two ears and one mouth, right? You’ve heard that before.
Todd Greenbaum: I say that all the time.
Brian Thomas: Yep. Awesome. So, Todd, last question of the day, you’re obviously leveraging some of that new and emerging tech in your tech stack. Is there anything you might be able to share with us today?
Todd Greenbaum: Well, as I had mentioned in the last question, staying current with the technology stack is really important.
But what I think is really unique and drives the results for our business is the fact that we cover the entire policy collection life cycle. We handle Pay in full. We handle financing. We handle installment plans. And when you combine them together and you deliver them in a single use platform, it creates a very powerful solution for the customer that really speaks to what I said earlier, which is ease of use.
So the whole notion here is yes, keep your technology current. You got to do that but build it in such a way that it completely supports ease of use on that to me is where it’s The focus for technology that should be on how you should deploy it throughout your organization.
Brian Thomas: Absolutely. Got to make it simple for people that are supporting your customers and also easy for your customers as well.
So I appreciate that. And Todd, it was such a pleasure having you on today and I look forward to speaking with you real soon.
Todd Greenbaum: Thanks very much, Brian. Really, I really had a nice time.
Brian Thomas: Bye for now.
Todd Greenbaum Podcast Transcript. Listen to the audio on the guest’s podcast page.
