Tag: Digital Transformation
Applying Digital Tools to Outsourced Services
In my line of work, I’m often asked what the is difference between a business process outsourcer (BPO) and a knowledge process outsourcer (KPO)?...
Human Digital Twin: The Digital Counterpart to the Human Worker
So, here we are in 2021: The idea of human digital twins is catching on among organizations who are looking for ways to improve...
Building Next-Generation API Platforms to Drive Digital Transformation
As evidenced by the flood of investment in the market, application programming interfaces (APIs) have emerged as a key component of digital transformation efforts,...
Three Key Factors to Innovating in a Post Pandemic World
The global pandemic has deeply impacted the way we work. Technology, particularly software, has become crucial and will continue to be critical in delivering...
How Healthcare Can Embrace Digital Transformation
For years, healthcare's digital experience has lagged behind other industries, especially in the health insurance space. Then a global health crisis hit. Here's how healthcare...
The Future of Global Payments in a Post-COVID World
As we surpass the year mark of the COVID-19 pandemic, businesses continue to adjust, analyze and reflect on how they operate in both domestic...
