Tag: customer experience
Separating CX from EX Is Holding You Back— the Future Is...
I have a colleague who was refinancing his house a couple months ago. He was working with one of the top five U.S. banks...
Solving the FinTech Back Office Problems with Technology
For the millions of American families receiving financial advice from over 300,000 financial advisors and wealth management professionals, their technology experience has never been...
Richard Roth
Richard Roth
Founder & CEOTechnology, EntrepreneurSeattle, WA, USA
Listen to Richard's Podcast!
Richard Roth is the Founder & CEO of Progressive Tech, Seattle’s highest-rated technical support company,...
Financial Services and Digital Customer Journeys after COVID-19
By Nirvikar Singh and Simon Yencken*
In June 2019, the Bank of England released a 147-page report, The Future of Finance, which noted that “Technology...
Dutta Satadip
Dutta Satadip
Chief Customer OfficerTechnology, MarketingSilicon Valley, CA, USA
Listen to Dutta's Podcast!
Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...
The Three E’s of Customer Experience
Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer Amazement survey....
