Tag: customer experience
Financial Services and Digital Customer Journeys after COVID-19
By Nirvikar Singh and Simon Yencken*
In June 2019, the Bank of England released a 147-page report, The Future of Finance, which noted that “Technology...
Dutta Satadip
Dutta Satadip
Chief Customer OfficerTechnology, MarketingSilicon Valley, CA, USA
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Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...
The Three E’s of Customer Experience
Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer Amazement survey....
Why the Customer Experience is All That
More recently, we’ve seen that customers quickly provide their own surveys or opinions on their latest customer experiences with a product or service they...
