Chief Customer Officer
Brick, NJ, USA
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James Anderson is the Chief Customer Officer for Aktana, the pioneer in intelligent engagement and commercial AI for the global life sciences industry.
As Chief Customer Officer, James is focused on ensuring consistent customer success and optimization of process and services across Aktana deployments globally.
An experienced leader, James has more than two decades of experience in the pharmaceutical industry. Previously, James was responsible for developing strategy and driving multichannel solutions for world-class brands at both ZS Associates and Merkle. Jim also spent 11 years at Bristol-Myers Squibb in sales, marketing, and engineering, and he was managing partner at two small businesses, including a successful startup.
James Anderson Experience
· High energy leader with over 25 years of diverse hands-on experience.
· Drives effective and profitable, professional services organizations in the pharmaceutical services industry
· Partner in a small business, growing revenue from $4MM annual sales to $7MM and increased profit margins from 5% to 13% within 2 years, while starting a 2nd business to generate to generate $200k annual sales in 18 months.
· 11 years experience at Bristol-Myers Squibb Pharmaceuticals in Marketing, Sales and Engineering.
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