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Create a Great Customer Experience by Improved Employee Experience

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Most business leaders agree that the key to success in the modern economy is to deliver a great customer experience. Consumers have more choices...

Lessons that Inspired Our Company to Emphasize Humans in Technology

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Technology is amazing. I mean that sometimes what technology can do amazes us. Remember, for example, the first time your mobile phone spit out turn-by-turn...

The Great Resignation and Keeping Knowledge in Your Company

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The coronavirus crisis had a noticeable domino effect in several areas related to lifestyle, wellbeing, public health, economics, and more. A large-scale change the...

Align Your Employees’ Strengths with Career Growth to Meet Goals

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A recent Gallup survey found that one of the things employees want most from their managers is the opportunity to learn and grow. With our new hybrid...

Why the Employee Retention Credit Represents the Best in Capitalism

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If you were to ask the average citizen regarding their perspective on corporate tax credits & incentives (C&I), I believe the overwhelming majority of...

Separating CX from EX Is Holding You Back— the Future Is...

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I have a colleague who was refinancing his house a couple months ago. He was working with one of the top five U.S. banks...

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