Tag: customer
Is Your Customer Journey a Continuum?
Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...
A New Era of Global Experience
The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to find new...
Dutta Satadip
Dutta Satadip
Chief Customer OfficerTechnology, MarketingSilicon Valley, CA, USA
Listen to Dutta's Podcast!
Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...
The Three E’s of Customer Experience
Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer Amazement survey....
Why the Customer Experience is All That
More recently, we’ve seen that customers quickly provide their own surveys or opinions on their latest customer experiences with a product or service they...
