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Create a Great Customer Experience by Improved Employee Experience

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Most business leaders agree that the key to success in the modern economy is to deliver a great customer experience. Consumers have more choices...

Is Your Customer Journey a Continuum?

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Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...

A New Era of Global Experience

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The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to find new...

Dutta Satadip

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Dutta Satadip Chief Customer Officer Technology, Marketing Silicon Valley, CA, USA Listen to Dutta's Podcast! Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...

The Three E’s of Customer Experience

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Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer Amazement survey....

Why the Customer Experience is All That

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We’ve seen more recently that customers are quick to provide their own survey or opinion on their latest customer experience with a product or...

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