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Is Your Customer Journey a Continuum?

Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they...

A New Era of Global Experience

The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to...

Dutta Satadip

Dutta Satadip Chief Customer Officer Technology, Marketing Silicon Valley, CA, USA Listen to Dutta's Podcast! Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...

The Three E’s of Customer Experience

Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer...

Why the Customer Experience is All That

We’ve seen more recently that customers are quick to provide their own survey or opinion on their latest customer experience with a...

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