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Consumer Satisfaction: The Key to Driving Sales in 2023

Consumers are becoming more and more proactive when it comes to shopping. This recent trend is due to monumental advances in payment technologies as...

Create a Great Customer Experience by Improved Employee Experience

Most business leaders agree that the key to success in the modern economy is to deliver a great customer experience. Consumers have more choices...

Is Your Customer Journey a Continuum?

Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...

A New Era of Global Experience

The pandemic has fundamentally changed the way people live their daily lives. Quarantine and remote work have compelled many of us to find new...

Dutta Satadip

Dutta Satadip Chief Customer OfficerTechnology, MarketingSilicon Valley, CA, USA Listen to Dutta's Podcast! Dutta Satadip is the Chief Customer Officer at ActiveCampaign, and is a tech industry...

The Three E’s of Customer Experience

Ninety-six percent of customers say they would leave a company because of a bad customer experience, according to the 2020 Achieving Customer Amazement survey....


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