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Headshot of Chief Experience Officer Vince Lusardi
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Vince Lusardi

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Vince Lusardi Chief Experience OfficerTechnology, EntrepreneurDenver, CO, USA Listen to Vince's Podcast! Vince Lusardi is the Chief Experience Officer at Everest, who focuses on crafting experiences so...
man with phone and having a frictionless customer experience
Customer Experience

World Without Physical IDs: Enabling Frictionless Customer Experiences

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Companies using biometric authentication have redefined expectations for digital customer experiences by delivering frictionless, contactless and highly secure transactions between people, data and systems. Time...
sign that says we hear you - the customer experience
Customer Experience

Create a Great Customer Experience by Improved Employee Experience

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Most business leaders agree that the key to success in the modern economy is to deliver a great customer experience. Consumers have more choices...
Customer Success
Customer Experience

Customer Success vs Customer Service: Why SaaS Businesses Need Both?

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As the SaaS market is becoming more and more competitive, with 99% of organizations using one or more SaaS solutions, it’s important to make...
man pulling loyalty program card from his wallet
Customer Experience

How to Fix an Outdated Loyalty Program

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Consumers expect offers that appeal to their individual likes and preferences. How to fix an outdated loyalty program with these five steps to fix...
happy man smiling and celebrating the customer success
Customer Experience

Is Your Customer Journey a Continuum?

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Everything should start with the customer. What do they need, what are their pain points, and what other emotional barriers are they facing? 2021...
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