Ruby Kolesky
CEO
AI, Engineering
Auckland, New Zealand
Listen to Ruby’s Podcast!
Ruby Kolesky is the CEO of Joyous, a cloud-based AI platform that helps organizations get actionable feedback on specific operational topics through private, one-on-one chats at scale. The platform then automatically delivers a detailed action plan for leaders to execute, with no manual work required.
This combination of speed, scale, and AI automation makes Joyous a more efficient, engaging, and action-oriented alternative to legacy survey tools like Qualtrics, and far more dynamic than traditional focus groups or interviews. From day one, Joyous has focused on large, complex frontline workforces, and has recently launched a new self-service option that anyone can trial and purchase directly from their website.
Ruby can speak about a range of topics, including how AI adoption at scale can succeed when done in a structured and transparent way. Joyous is a prime example, having applied AI across 11 of 15 steps in its core workflow and earning the trust of major enterprise customers. In fact, one of the world’s largest telcos selected Joyous as the only vendor allowed to use its own AI infrastructure – something even major players like Salesforce couldn’t achieve.
She also shares insights on how leaders can avoid common AI traps, both when building AI products and when introducing them into large organizations. Ruby Kolesky believes that AI bottlenecks in enterprise onboarding are now a CEO-level concern, as many organizations risk missing the opportunity to differentiate. While executive appetite for AI is growing, procurement processes are often slowing adoption down.
And despite leading an AI company, Ruby Kolesky predicts that human interaction will become a premium experience as more organizations attempt to replace customer interactions that should remain human with AI agents.
You can read her blog to learn more about her and the topics she writes about.
Ruby Kolesky is also featured on our premiere Features Page, and you can read the Podcast Interview Transcript.
