Brooke Brown Podcast Transcript
Brooke Brown joins host Brian Thomas on The Digital Executive Podcast.
Brian Thomas: Welcome to Coruzant Technologies. Home of The Digital Executive podcast.
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Welcome to The Digital Executive. Today’s guest is Brooke Brown. With more than a decade of healthcare IT and frontline clinical experience, Brooke Brown serves as vice President of product management at Relias, where she drives the strategic vision and execution of the company’s evolving product portfolio.
She partners closely with cross-functional teams to ensure products solve real workforce challenges while supporting measurable improvements in care delivery. Her work focuses on building connected workforce enablement solutions that help healthcare organizations operate with greater clarity, confidence, and resilience.
Well, good afternoon, Brooke. Welcome to the show.
Brooke Brown: Good afternoon. Thank you for having me.
Brian Thomas: Absolutely my friend. I appreciate it. You’re hailing out of the great city of Charlotte, North Carolina. I’m in Kansas City, so I always appreciate when guests take the time outta their day to make this work across time zones.
So, thank you. And Brooke, jumping right into your first question. As Vice president of product management at Relias, you oversee a complex healthcare IT portfolio. What are the biggest product challenges healthcare organizations face today, and how are those needs evolving?
Brooke Brown: Yeah, yeah, that’s a great question.
And the needs tend to stay pretty steady decade, over a decade. The technology is evolving to make that easier, but it’s really about interoperability. It’s really about bringing the data to the clinician and the administrator at the right time to support high quality outcomes.
Brian Thomas: Great. Thank you. I appreciate that. And as a healthcare executive, I was in technology, healthcare for a lot of years. Interoperability was always a challenge. You’ve got people visiting from an ER or some other clinic out in a rural area, and you’re trying to get medical records and bringing everything together so you can actually do a better job of taking care of the patient.
I know that’s always a struggle, but with technology. Especially AI these days and, and some of the other newer technologies that are coming about that are, were being leveraged in healthcare, like blockchain, for example, is really gonna be a game changer. And I appreciate the work that you’re doing.
Brooke, you’re integrating AI to improve operational efficiency and customer outcomes. Where is AI delivering the most immediate value in healthcare IT? And where should leaders be more cautious?
Brooke Brown: Yeah. So, as you know, healthcare is heavily regulated and that it’s really complex, especially for larger organizations and providers who sometimes span multiple states and territories.
And that means they are, subject to multiple regulations, both state and federal. And so, I found really the most efficiencies that I can gain for these organizations and really allowing them to put their focus back on care by, surfacing those regulations in a way that is in context, if you will.
So, understanding a policy. Maybe that they have in their organization that’s maybe subject to a recent regulatory change, rather than them having to go to 50,000 websites and read through 600 plus regulations and subscribe to RSS feeds to figure out that they actually need to adjust the policy to mitigate risks and support high quality outcomes.
I can surface that up to them using AI to carefully read through the policies that they have and understand and map those to the language and the regulations that are changing. And then further we can educate them using that same AI by being able to do comparisons of the deltas between regulatory changes, which, as you know, can be very, very deep and complex in nature.
Brian Thomas: Thank you. I appreciate that. And you went into some really important things. Obviously, efficiency is always great, but especially in healthcare, but your regulatory and compliance risk, patient safety, those things can really bog you down and there’s always constant changes. But with the help of ai.
You can actually make that process a lot safer, a lot more efficient, and you can actually, as you mentioned, do a lot of education as well around that. So, I appreciate the insights. And Brooke, product leaders, frequently balanced speed, compliance, and quality and regulated environments. How do you make trade-offs while keeping patient safety and trust at the center?
Brooke Brown: Yeah, it really ties back to your last question, Brian. I think really having a human in the loop when you’re talking about healthcare in this industry, you’re not in a situation where you can really let AI make the decisions for someone. But you can let it. AI make the decisions easier, you really think about operational and clinical decision support.
So my premise is, and always has been really thinking about how I can queue up those recommendations and those suggestions that are coming from AI in a way that they’re hitting the rights me or subject matter expert inside of an organization that has that final authority to say yes. We need to do that, but not only that can also send me a thumbs up or a thumbs down about that recommendation or about that decision support that my solution is providing so I can continue to make my model better.
Brian Thomas: Thank you. Yeah, AI certainly can be your virtual assistant. I leverage AI every day, probably do a hundred prompts a day on multiple platforms. It’s great, yes, but the key is having that human in the loop. And that goes without saying across all industries, but healthcare’s really important to obviously keep that patient safety and build in that trust.
So again, appreciate the insights. And Brooke, the last question of the day as we look ahead, how do you see AI data interoperability and product-led innovation, reshaping healthcare delivery over the next maybe five to 10 years?
Brooke Brown: So many ways. So many ways. Brian, I think, just the pace of probably the last two or three years with open AI and, and philanthropic and all these different models coming out and really focusing on how we can really chart start to solve some of these challenges in healthcare. I think the synthesis of these large amounts of information, when you think about evidence, when you think about outcomes related to specific MRI machines or.
Techniques used in a surgical setting. Really being able to sift through that like never before, right. And being able to take precision medicine and map that back to the desired outcome for a complex patient. And cut that time down by, magnitudes of, 50, 60, 70% really accelerating care delivery and being able to address more broader populations despite the staffing shortages that we’re seeing in the industry.
Brian Thomas: Thank you. I really appreciate that. And certainly, it’s been a struggle, and I’ve seen this over the years in healthcare. But I know it’s more of a challenge now. Staffing obviously is really, really important, and AI can help with that in a lot of different ways. I’ve had several guests that talk about that, that, do recruiting with AI and some other things in the healthcare space, pretty cool.
But yeah, technology pace is just. I, it’s, it’s leapfrogging so quickly right now, but what’s cool is we’re leveraging the technology like AI for, evidence-based medicine outcomes, safety precision medicine, which you talked about as well. And I think that’s really important that you highlighted that.
That’s awesome, Brooke. I really appreciate you being on today. It was such a pleasure and I really look forward to speaking with you again soon.
Brooke Brown: Thank you so much, Brian. Thank you for having me on. I really appreciate it and, and I also look forward to additional conversations in the future.
Brian Thomas: Bye for now.
Brooke Brown Podcast Transcript. Listen to the audio on the guest’s Podcast Page.
