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Financial Services and Digital Customer Journeys after COVID-19

By Nirvikar Singh and Simon Yencken* In June 2019, the Bank of England released a 147-page report, The Future of Finance, which noted that “Technology...

When Plans Change: Lessons for Business Leaders from the Pandemic

On March 4, 2020, I had a plan. It was my first morning as CEO of PatientKeeper, a Massachusetts-based EHR optimization software company, and...

Empowering Your People: A Bottom-Up Approach to Digital Transformation

People are your company’s most valuable asset, so be sure you are empowering your people. Your desire to drive it forward and your plans...


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