As more companies look for ways to streamline internal processes, the question I am asked the most is about personnel. This goes beyond the whole, “Robots are taking our jobs” trope; it speaks to how companies maintain their culture and employee loyalty in times of uncertainty. The concerns of employers balancing client retention, cost reduction, and innovation are even more heightened as we face a shaky economy.
But what if cost-reduction or risk-reduction measures did not mean losing headcount?
Picture the following scenario:
A manufacturing company is expanding their B2B operations online after recognizing that their growth is stagnating. Diane in the Accounts Receivable department cannot handle an increase in B2B buyers, but the company’s leadership wants to expand into eCommerce and double the size of the business.
A solutions provider pitches the idea of outsourcing the accounts receivable functions, offering a white-labeled, omni-channel invoicing and terms program for the B2B buyers. The program includes the following